CTI was founded as a Tennessee corporation in 1992 by Alan Mullen and Steve Harden, both former TOPGUN instructors and longtime residents of Germantown/Collierville, Tennessee, out of Al’s garage. Their first large DoD contract was with the US Air Force to provide Crew Resource Management (CRM) Training to combat aircrews in 1999. CTI still holds that contract today. The company has grown steadily and now employs over 270 course developers, instructors and administrative staff in 19 states and across the world. The company headquarters is located in Memphis, TN.
For over 26 years, CTI has developed advanced training solutions for the DoD, government, and commercial training programs. We use our experience to understand high-stress, time critical environments and customize the development of training solutions with cutting-edge learning practices to help high-caliber teams accelerate toward their goals. CTI leverages our Instructional Design, Technology and Graphics Professionals to provide a variety of technically advanced training and learning solutions.
These solutions provide US Air Force, US Navy, US Marine Corps, NASA and NATO aircrews EXCEPTIONAL training for the most complicated mission sets. And, our FAA and commercial organizations receive the highest ROI any client can ask for when it comes time to train a broad scope of employees. Our effectiveness is validated by a 100% customer retention rate.
CTI’s mission is to help clients achieve optimal performance through the use of our cutting-edge learning solutions. We partner with our clients by truly understanding their challenges and goals, and offer them solutions that meet their unique needs.
Commitment to Quality
CTI is committed to the provision of quality products and services to our customers and to a customer-first mindset. CTI’s Executive Management Team recognizes that an effective QMS is necessary to achieve this aim. CTI’s internal courseware design process is ISO 9001:2018 certified. We use a modern, process-based QMS to:
- establish and maintain exemplary relationships with customers and stakeholders;
- maintain a focus on customer requirements and expectations;
- meet all statutory and regulatory requirements;
- engage in employee development to achieve of quality products and new, advanced services; and
- continually improve upon established products and processes